Goldtrail update If you have booked with Goldtrail with a travel agent or booked direct with Goldtrail then you are entitled to a full refund.
But if you booked flight with through an agent and then booked accommodation separately then you have only the flight element to be refunded the accommodation is lost.. This is why we alway say book with ATOL holders.
You could try and obtain a Chargeback through you credit or debit card provider for the accommodation element of your holiday.
Forward Bookings
Passengers who have flight inclusive bookings with Goldtrail are advised to contact their travel agent in the first instance.
Details on how passengers may be able to claim a refund, and a claim form will be posted on the CAA site by Monday 19 July 2010
Passengers with forward bookings can telephone the CAA helpline on 0844 856 2585 although we are dealing with a high number of calls at present and people are advised not to call unless the query is urgent
The bulk of the "On the beach complaints" concern - Persistent call backs after you think you have booked online to ask for more, huge extra cost surcharges. Extremely poor customer service .
Hi i booked my flights with Goldtrail via Travel Republic. I received a e-mail from Travel Republic on 17/07/2010 informing me of the Goldtrail situation and since then have not been able to contact Travel Republic at all for any help or information. I find this terrible.!
Posted by Martin Parry | July 22, 2010, 1:42 pmHi Martin,
Travel republic are not atol bonded however – what you can do is call your credit card company and request a charge back refund.. Or you can wait to for the Caa to refund you…
Posted by travel-travel | July 22, 2010, 8:12 pm