Further to our advice regarding Gold trail and booking an atol bonded package. Here are two more agencies to avoid.. Both of these seem to be in the same building how odd..
118 travel have terrible reviews to be found here – Beware_118_travel_they_are_not_worth_using_conners-
•The site does NOT sell package holidays but a combination of a wide range of low cost, scheduled and charter flights.
This means you are not booking a package holiday in the traditional sense, so you will not get ATOL protection on all elements of your holiday both flight and accommodation – do you want to take the risk.. If your booked on low cost flight such as easy jet and they go bust your on your own..
118 Travel is supported by two travel agencies:-
118 Travel
Suite 2-3
Your Space
23 New Mount Street
Manchester
M4 4DE
ABTA Member L6313 Going On Holiday Limited Terrible reviews beware
Suite 6871
Your Space
23 New Mount Street
Manchester
M4 4DE
ABTA Member L6328
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Flight and hotel is supported by two travel agencies:-
118 Travel
Suite 2-3
Your Space
23 New Mount Street
Manchester
M4 4DE
ABTA Member L6313 Going On Holiday Limited
Suite 6871
Your Space
23 New Mount Street
Manchester
M4 4DE
ABTA Member L6328
The bulk of the "On the beach complaints" concern - Persistent call backs after you think you have booked online to ask for more, huge extra cost surcharges. Extremely poor customer service .
I booked with 118 and they booked me into the wrong hotel! Instead of going to a a luxury hotel, we ended staying in a terrible place and had to spend the first 4 days trying to move to our initial hotel! We did manage to move but only after insisting there was no way we were paying an additional £400 to switch hotels..
Posted by Anonymous | July 23, 2010, 1:47 pmHave to say that earlier this year I booked (on line) a two week holiday to Crete with 118 Travel. I chose the flights, the apartment and a taxi transfer. These were all confirmed to my satisfaction on booking and 118 followed this up with further e mail confirmations. I printed off all relevant paperwork and the whole process went very smoothly. My wife and I went off in June and had no problems whatsoever.
From my own experience I would not hesitate to use this company again.
Posted by Bob East | July 27, 2010, 2:59 pmWe booked with 118 travel a month before we where due to go after i had recieved all the confirmation emails i recieved a call saying that the flights had been cancelled and we could change the flights to a few days later but at an additional cost of £50.00 we did this but when we recieved the confirmation email the money had not been added on to the flights. a few days later gold trail (the flights company 118 used ) went into admin we tried for a full day to get hold of them and they where mainly less then usefully we ended up having to find our new flights our selve and having to pay out again until we get the refund which 118 have been no help with at all.
when we finally went on holiday we where waiting for something else to go wrong we did not trust the company at all. But to our surprise the transfers where there and the hotel was as amazing as it looked on there website, in the end we had an amazing holiday but i would not ever book with them again the cheap holiday we booked turned out to cost us a fortune and the stress alone was just not worth it
Posted by donna weaver | August 9, 2010, 9:52 pm