The collapse of holiday firm Goldtrail will almost certainly put a nail in the coffin of the ‘dynamic packaging’ concept.
“Dynamic packaging was created to feed the hunger for cheap, no frills travel. However, many customers are unaware that some of these cheap providers are not accredited by ATOL, ABTA or the CAA which can have disastrous results if the company fails, as happened with XL last year.
“My advice to travellers is to avoid dynamic packaging where possible, or make sure that providers are accredited and have a solid reputation.
“Saving a few pounds can be a false economy in the long run and that cheap getaway can quickly turn into a holiday from hell.”
A crisis centre has been set up in Turkey for customers hit by the collapse of Goldtrail on Friday.
The Governorship of Mugla is instructing worried holidaymakers to call +90 (0)252 214 1234 or from Turkey call the Mugla Call and Information Centre by dialling 179 from any landline.
The Turkish Ministry of Culture and Tourism said it is working hard to assist affected customers in Turkey.
It said the crisis centre is designed to ensure holidaymakers can continue their holidays in Turkey and return home at the end of their stay.
The bulk of the "On the beach complaints" concern - Persistent call backs after you think you have booked online to ask for more, huge extra cost surcharges. Extremely poor customer service .
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