They (“on the beach”), if you read the appalling reviews and complaints, seem to be using a deceitful sales tactic called “bait and switch”, this is where you think the holiday is one price but ends up costing far more…
So what is Bait and switch?
This is the dodgy practice of letting you book a cheap deal and then calling you or emailing you back to pay hidden extras, or mysteriosly the flights you thought you had booked at one price are suddenly more expensive.
But dont take our word for it, check it out yourself and have a read of just some of the: On the beach, complaints and reviews. below..
- Be advised that they OTbeach – OntheBeach.co.uk, do not offer live online booking. See T&c below.
- It may appear to be the case, but it is not, You are just making an offer to purchase, which is not the same thing at all..
- Holidaymakers like yourself have found this out to their cost. Scroll down and read their t&C below.
If you are contacted by Onthebeach after your booking (we hope you don’t book) but if you do and they ask for more money – Do not accept the higher price and inform your credit card or debit card bank for an immediate charge-back refund..
“Don’t even think about booking your holiday with Onthebeach.co.uk.
They lure you in with cheap deals and then surcharge you to the point where it was cheaper to book direct. Their holidays are not protected as packages and any changes attract huge surcharges.
Customer service is non-existent and ABTA protection amounts to nothing because all their dodgy business practices are in their Terms and Conditions. Dont event think about using Onthebeach…. Read Review
“Appalling customer service from On the beach holidays.
Misleading website causing mis-sold holidays with little or no help from customer service apart from attempting to levy a ‘admin’ fee for any cancellations.” Read more.
“We have had nothing but problems with the ‘On the Beach’ and would not recommend them.
We booked B&B accomodation and were sent a confirmation saying Self Catering and after numerous emails and calls they refuse to believe the booking is an error. ” Read More
- Take a moment to read the otbeach terms and conditions and see how they try and lock you in, they assume that you will not read them but you should, as they are some of the worst we have come across. Especially read the section we have highlighted with a thumbs down…
Part of : OTbeach on the beach holidays terms online booking.
By clicking to book and entering your personal and payment details on our website, you are making us an offer to purchase the product on your behalf.
At this point we immediately re-contact the Principal. Each Principal will still require a short period of time to confirm that your chosen flight / hotel is still available.
Although the email confirmation sent to you is NOT contractual acceptance of the Principal’s ability to provide this product, it is an acknowledgement that we have received your offer, and should the product be available as detailed on our website then you have entered into a legally binding agreement to purchase this product subject to the Principal’s Terms and Conditions.
If you make bookings for both accommodation and flights and we are unable to confirm one of the bookings, the other booking will still stand, and therefore the Principal’s booking conditions will apply.
THIS MEANS THEY WILL TRY AND STICK YOU WITH EITHER THE FLIGHTS OR THE ACCOMMODATION AND CHARGE YOU IF YOU TRY AND CANCEL – do not accept this…
If larger groups want to be sure of sufficient availability for any flights / hotels they should contact our call centre. If two parts of the same group book online on two separate bookings and availability expires between the two bookings we regret therefore that we are unable to cancel the first booking without applying cancellation charges as levied by the Principal.