It seems things can get worse for the travel consumer after the ash cloud fiasco, when this travel company on the beach, decided to set up a beach in Manchester…
Perhaps they will offer a free sunbed to all the customers who have complained, they have upset, overcharged and generaly given a poor holiday experiance too –
We should all go along take the freebies and use a bit of common sense to book our holidays elsewhere.
Just like a leopard this company cannot change its spots and the end experience will be the same..
You can fool some of the people some of the time but you cant fool all of the people all the time something this company should remember..
On the beach claim that their prices are live they are not: These are live prices and may increase at any time. Book now to avoid disappointment. If you read the On the beach reviews, you will find that those live prices have a tendency to increase…
Plus they also want to charge you, almost 3% for using a credit card: Please note, credit cards will incur a 2.95% handling fee on top of the total cost. Debit cards other than Visa Electron will incur a 1.95% handling fee on top of the total cost.
Then we come to their so called price match guarantee, that is virtually unobtainable, any company that offers this should be avoided at all costs..
The Otbeach farcical triple price match guarantee.
The TRIPLE Price Match is simple. We are so confident we offer the lowest prices available online we will refund THREE TIMES the difference if you find a lower price on any other UK website on the same day as you made your purchase with us.
Terms and Conditions
The TRIPLE Price Match applies only to internet sites that have the identical product immediately available and the service is priced accurately. TRIPLE Price Match requests are for bookings made online only, must not be submitted to us without having confirmed an order through our site and must be submitted to us on the same day of your purchase on our website.
You must have taken reasonable care to book on our site at the best available price.
In the case of holiday products TRIPLE Price Match covers holidays with the same tour operator as you have chosen for your holiday.
Any TRIPLE price match holiday must be available to book live and must include any handling charges, booking fees, credit card fees and such like.
We cannot match the price of any holidays purchased including money off coupons, promotional vouchers or offers or bulk-buy discounts.
The TRIPLE Price Match guarantee does not include On the Beach matching our own offers which may change subject to availability or holidays sold through internet auction sites.
Please note that we will not price match elements of a holiday where you have chosen to book the flight and hotel with us – we will only TRIPLE price match a better overall price.
For example if you have booked a holiday including a flight and a hotel on our site, we will not reduce our price where you find a lower price for the flight or the hotel separately and where we offer to TRIPLE price match a holiday, both elements of the holiday must be available on a single website, bookable as a unit, at a lower overall price.
The price must be in pounds sterling. We are unable to match prices for hotel only or flight only bookings or bookings that contain flights operated by low cost or no frills flight providers these are displayed on site with a NO FRILLS logo as part of the flight display.
To request a TRIPLE Price Match, email customerservices@ and remember to include: your On the Beach MYB order reference number, the URL of the page displaying the cheaper price and be sure to include a screen shot of the final booking page displaying all the prices and elements of the booking you are asking us to price match.
Please do not send the URL of the homepage. Please note we cannot accept responsibility were you have failed to send us the information requested in the format requested or where a URL from the site you are asking us to price match is no longer active.
Should this mean that we are unable to view a TRIPLE price match request from you on the day of purchase we will not be obliged to match the price for a booking if you later send a working URL or complete screen shot.
We will review the details of your TRIPLE Price Match request and reply to you via email within 7 working days. Refunds will be recredited to the original card used to make your online purchase within 14 days.