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Monster travel poorly run rubbish closes

Monster travel, another poorly run call center has ceased trading..

The call centre and homeworking company was set up in April 2008 by David Hawke and Julie Gilmore. Hawke come from Hays Travel and was previously head of direct sales for Thomson Holidays.

At least 100 people are employed by the company, which is a member of the Freedom Travel Group.

As far compensation goes, more than likely nothing, however you can call your credit OR debit card company and ask for a charge-back..

Jane Atkins, managing director of the Freedom Travel Group, said: “We are very disappointed and saddened that Monster Travel are no longer in a position to trade, but we will take on all forward bookings, ensuring that customers travel as planned and that trade suppliers are paid.”

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Discussion

10 thoughts on “Monster travel poorly run rubbish closes

  1. Hi Carmel

    Contact your bank or credit card if you paid by CC either way ask for an immediate charge back as the company has gone bust..

    They will advise you and refund your account..

    Its annoying to find that scum, like those running Monster travel can cut and run with impunity..

    Posted by travel-travel | July 27, 2010, 9:45 am
  2. booked a holiday with monster holidays on the fifteenth of july and the person i spoke to when i was booking said that the flights were with thomson.she gave me a booking reference and the flight times I have received no email from them at all and have only just found out about them ceasing trading and i am very confused about what to do as no one has been in touch with me at all. The money was taken out of my account immediately on the fifteenth!!

    Posted by carmel pickering | July 26, 2010, 7:25 pm
  3. Hello Paul

    Ok Freedom travel have taken over all the bookings from Monster travel, so if you have any problems or queries – do please refer to freedom travel group.

    Secondly its much easier and cheaper for you to deal direct with the tour operators – Thomson First Choice ect

    Thirdly yes i do agree with you, it can be stressful but at least you still have your holiday –

    unlike anyone booked with Goldtrail who may have to wait upto 3 months to get a refund. finally do make sure when booking holidays that you are covered by ATOL as well as Abta

    Posted by travel-travel | July 21, 2010, 2:16 pm
  4. Hi travel-travel,

    Are freedom travel group now the tour operator?
    Does this mean then if I have any problems with my holiday, for example the airline I’m flying with goes bust and I need help, do I contact the Freedom group or whoever Monster purchased the package from?

    Is there no guaranteed way to successfully book a simple holiday these days without fear of loosing your mind through stress ! I think people need a holiday to get over booking one !

    Posted by paul cheshire | July 21, 2010, 12:23 pm
  5. Hi Toni

    I can advise you contact your credit card company for a charge back as the holiday is not fit for purpose or as described and abta claims.

    The ABTA Claims enquiries office can be contacted on tel 01202 596 699 or email abtaclaims@cegagroup.com

    Posted by travel-travel | July 21, 2010, 7:40 am
  6. jow do i claim back comoensation and the £220+ phone bill for having to call England to maove from the disgusting resindetial complex in egypt, that was reccomended to me by the monster travel rep on the phone, they said it was a holiday hotel complex??

    Toni Austin

    Posted by toni austin | July 20, 2010, 9:01 pm
  7. HI

    Contact your credit card company and charge back the cost of your holiday..

    There is nothing else you can do

    Travel Travel

    Posted by travel-travel | July 19, 2010, 1:49 pm
  8. I’m totally frustrated – booked my holiday on Wednesday, 14th, they took the money straight away from my credit card, but still have not even received an invoice – after numerous phone calls and messages left on their number. I’m due to travel on Wednesday, 21st, so really stressed, as not sure if the whole thing will happen. What can I do – please help, as my patience is running out….

    Posted by Sylvia Pielok | July 19, 2010, 11:18 am
  9. Hi Tom

    My Advice charge back your credit card or debit card, as it seems the holiday is not fit for purpose or as sold..

    Be firm

    Posted by travel-travel | July 16, 2010, 12:31 pm
  10. Awesome how do we claim back compensation for being downgraded for the first week of our holiday as well as the huge phone bill ringing them from Greece to sort out their mess. Disgusting.

    Posted by tom | July 16, 2010, 11:57 am

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On the beach holidays review

Beware of, OTBEACH or ON THE BEACH Holidays plus otbeach.co.uk and finally OntheBeach.co.uk -

On the beach complaints and reviewsOn the Beach Otbeach warning.

Or check out - On the beach holidays, ot beach, I book holidays a con site?

otbeach on the beach holidays The bulk of the "On the beach complaints" concern - Persistent call backs after you think you have booked online to ask for more, huge extra cost surcharges. Extremely poor customer service .

According to ABTA they trade as: On the Beach, I book holidays, Otbeach so be careful.

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