Goldtrail update If you have booked with Goldtrail with a travel agent or booked direct with Goldtrail then you are entitled to a full refund.
But if you booked flight with through an agent and then booked accommodation separately then you have only the flight element to be refunded the accommodation is lost.. This is why we alway say book with ATOL holders.
You could try and obtain a Chargeback through you credit or debit card provider for the accommodation element of your holiday.
Passengers who have flight inclusive bookings with Goldtrail are advised to contact their travel agent in the first instance.
Details on how passengers may be able to claim a refund, and a claim form will be posted on the CAA site by Monday 19 July 2010
Passengers with forward bookings can telephone the CAA helpline on 0844 856 2585 although we are dealing with a high number of calls at present and people are advised not to call unless the query is urgent