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Otbeach help and advice, Travel consumer advice

On the beach further cons

This from a disgruntled customer of on the beach despite all our warnings..

I have booked a flight separately from the hotel with otbeach.com and was charged £10 for the debit card for the £450 flight and £15 for the debit card expense for the £225 accommodation.

I complained that it was illogical and too much to pay for debit card fees but the have not given me a refund.

Then they phoned back the next day to say the flight price had been put up £60. I checked the website but the flights had actually gone down. In the end I went ahead with the increased flight because to cancel the flights would have meant that to cancel the accommodation would have incurred a £30 fee and an undisclosed additional fee.

Please can you advise me how to reclaim back some of theses additional expenses? It has left me feeling cheated and apprehensive rather than excited about the holiday and I do feel also as though the company has acted dishonestly.

Sarah Thomas
Not her real name, in case on the beach screw up her holiday

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Discussion

2 thoughts on “On the beach further cons

  1. Please DO NOT book from onthebeach.co.uk!!! They are cheaters !!! they will add & add aditional fees & you feel cheated hopeless !!!

    Posted by KHRYPTA1NATALIA@YAHOO.COM | March 28, 2012, 5:14 pm
  2. Hi

    Sorry to hear of another financial rip of by on the beach holidays, these scum companies really should be shut down.

    BTW debit card charges are normaly around 30p per transaction, do contact your bank and ask for a chargeback and see what they say.

    In the mean time you can complain to the OFT office of fair trading and trading standards, see http://www.oft.gov.uk/ and http://www.tradingstandards.gov.uk/

    Debit and credit Card charges are to be banned from the end of this year, which is no compfiort to you but it will help in the future.

    In the mean time, do tell all your friends and work colleagues to avoid on the beach holidays..

    Posted by travel-travel | March 20, 2012, 8:43 am

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On the beach holidays review

Beware of, OTBEACH or ON THE BEACH Holidays plus otbeach.co.uk and finally OntheBeach.co.uk -

On the beach complaints and reviewsOn the Beach Otbeach warning.

Or check out - On the beach holidays, ot beach, I book holidays a con site?

otbeach on the beach holidays The bulk of the "On the beach complaints" concern - Persistent call backs after you think you have booked online to ask for more, huge extra cost surcharges. Extremely poor customer service .

According to ABTA they trade as: On the Beach, I book holidays, Otbeach so be careful.

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