This from a disgruntled customer of on the beach despite all our warnings..
I have booked a flight separately from the hotel with otbeach.com and was charged £10 for the debit card for the £450 flight and £15 for the debit card expense for the £225 accommodation.
I complained that it was illogical and too much to pay for debit card fees but the have not given me a refund.
Then they phoned back the next day to say the flight price had been put up £60. I checked the website but the flights had actually gone down. In the end I went ahead with the increased flight because to cancel the flights would have meant that to cancel the accommodation would have incurred a £30 fee and an undisclosed additional fee.
Please can you advise me how to reclaim back some of theses additional expenses? It has left me feeling cheated and apprehensive rather than excited about the holiday and I do feel also as though the company has acted dishonestly.
Not her real name, in case on the beach screw up her holiday