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The Carphone Warehouse refund policy disgrace

If ever there was company with poor customer service apart from “On the beach holidays” it has to be CARPHONE WAREHOUSE. Here is my Review of the company.

My transaction went like this:  Hello i would like to buy a dongle for use here and abroad can you recommend?

Them: oh yes we recommend T mobile £29.99. Ok i will have that.

BTW My wife is paying on her debit card. The transaction  is approved, but 10 minutes later i phone to cancel order, as i find out that T mobile dongles are the biggest load of crap on the planet.

They Carphone Warehouse cancel order, but when I demand that the refund is put back on the wife’s card, they reply oh no its by cheque and it takes  30 days, you then end up in an endless loop talking to a half wit who cannot understand refund policy…

30 days pass Cheque turns up in the wrong name, i ring car phone warehouse. Hello this cheque is in the wrong name can you change it.? You then get asked a load of crap about some account you opened 10 years ago.

Then you get the village idiot again, telling you he will cancel the cheque but reissue in the same name, its staggering that the idiot could not understand the stupidity if his actions.. If you raise your voice to make said idiot understand how ridiculous they are being, they hang up on you…

My tip is never buy anything from Carphone Whorehouse.

We are now forced to go down the CHARGEBACK route, plus i intend making enough noise to relevant trading standards and others to teach them a lesson.



One thought on “The Carphone Warehouse refund policy disgrace

  1. This reply from Carphone whareouse:

    With regards to the cheque being issued in your name rather than your wife’s, this regrettably is unavoidable due to the fact the Carphone Warehouse account is in your name and we unable to send out a cheque from your account to be made payable to any other person.

    Be warned Carphone warehouse has the worst customer service. I wonder how many others have had money stolen in the guise of refusing to refund…

    Posted by travel-travel | July 2, 2012, 12:01 pm

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On the beach holidays review

Beware of, OTBEACH or ON THE BEACH Holidays plus otbeach.co.uk and finally OntheBeach.co.uk -

On the beach complaints and reviewsOn the Beach Otbeach warning.

Or check out - On the beach holidays, ot beach, I book holidays a con site?

otbeach on the beach holidays The bulk of the "On the beach complaints" concern - Persistent call backs after you think you have booked online to ask for more, huge extra cost surcharges. Extremely poor customer service .

According to ABTA they trade as: On the Beach, I book holidays, Otbeach so be careful.

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