Carphone warehouse theft is theft however you disguise it. DO NOT BUY ANYTHING FROM CARPHONE WAREHOUSE
Further to the refund saga on a cancelled order, they took the money over a month ago, but instead of refunding the debit card they issue a cheque in the wrong name and then continually refuse to alter it… They car-phone warehouse continually talk about some account but this was a private transaction.
I wonder how many other refunds have been stolen by them like this…
This is the reply to my request:
Having spoken to trading standards, the card payment having been made by my wife on her debit card, overrides your ridiculous refund policy, and I now give you 48 hours to refund – either her card or issue a new cheque for the full amount to xxxxxxxx.
I expect a full written reply.
Failure to comply will result in a trading standards investigation into Carphone warehouse.
They Carphone warehoue replied:
Thank you for your email.
Unfortunately, as the payment was made on your account, the cheque refund would be processed in your name. We are unfortunately unable to alter this.
I am sorry that I could not offer you a more favourable response today.
If you require any further assistance, please do not hesitate to reply to this email and I will be more than happy to help.
Staggering in the arrogance and stupidity.