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Travel consumer advice

Cruise line misleading customers – Fred olsen

Fred Olsen Cruise Lines has been slammed by the ASA advertising watchdogs for misleading customers with an early booking offer.

The Advertising Standards Authority upheld a complaint that Fred Olsen’s direct mailing did not make clear the significant limitations of the offer.

The direct mailing, sent to Oceans members, stated: “Book 2013 now and you’ll get the best deal – guaranteed”.

The offer stated that members who booked cruises for departure after April 6 2013 by the end of September 2012 would be guaranteed a refund or benefits if the price of the cruise was later discounted.

The fact that the offer did not apply to inside cabins, which the ASA pointed out were usually the cheapest, was only included in the terms and conditions on the back of the mailing.



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On the beach holidays review

Beware of, OTBEACH or ON THE BEACH Holidays plus otbeach.co.uk and finally OntheBeach.co.uk -

On the beach complaints and reviewsOn the Beach Otbeach warning.

Or check out - On the beach holidays, ot beach, I book holidays a con site?

otbeach on the beach holidays The bulk of the "On the beach complaints" concern - Persistent call backs after you think you have booked online to ask for more, huge extra cost surcharges. Extremely poor customer service .

According to ABTA they trade as: On the Beach, I book holidays, Otbeach so be careful.

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